You may find most of your queries answered here

Tingalpa
Monday – Thursday:  8am-7pm
Friday: 8am-5pm
Saturday: 8am-2pm

Stafford
Monday – Thursday: 8am-6pm
Friday: 8am-5pm
Saturday: 8am-12noon

The best way for us to heal what hurts and help you get on with living your life is to ensure you can have treatment at the best time for you, you should book an appointment either online, by calling your closest clinic or visiting in person.

Whilst we will do our best to assist with emergencies, acute injuries and pain we cannot guarantee walk-ins will be able to seen. Call and ask to speak with a physio if you are unsure whether you need an emergency appointment.

Physiotherapists are “first contact practitioners” which means you do not need to see your Doctor first before coming to physiotherapy. We are trained and skilled in examination, diagnosis, treatment and advise our patients with no previous input or referral from a doctor. This can include ordering xrays and scans to assist with your diagnosis and treatment.

If you require treatment to be paid by a third party eg. Workcover, DVA, Medicare etc. you may require a referral to access funding or rebates.

Gym consultations are charged at $180/hour. Travel must also be paid for at the hourly rate. You are also responsible for covering the cost of entry to the gym (either casual visits or a membership).

Hydrotherapy is charged at $180/hour. Travel must also be paid for at the hourly rate. You are also responsible for covering the cost of entry to the pool (either casual visits or a membership).

We are able to refer for bulk billed xrays and the cost for the majority of musculoskeletal MRI’s are the same as if you were referred by your GP.

If you already have xrays/scans relevant to your condition please bring them with you. Scans performed at QScan or QldXray can be accessed and viewed electronically.

Yes, we have Hicaps/Tyro terminals at our clinics so you can claim your Private Health Fund rebate with eligible funds at the time of your appointment and only pay the gap.

Yes, we are part of the HCF More for Muscles Program. This means eligible HCF members get 100% of their initial Physiotherapy consultation covered. No gap to pay. For more information click here.

Our Tingalpa clinic is part of the Medibank Members Choice program. Eligible Medibank members receive discounted capped rates for physiotherapy and lower out-of-pockets than non-Members’ Choice providers 5%, 70%, 85% or 100% depending on your cover. For more information click here.

If you have Private Health insurance with extras cover you will most likely be covered for Physiotherapy. The amount of cover you have will depend on your membership and you should contact your fund to find out whether you are covered.

At Activate Physiotherapy we have Hicaps onsite to allow you to claim your rebate at the time of your appointment. To see the list of insurers registered with Hicaps click here.

Each health fund provides a different rebates for Physiotherapy. The rebates may also be different with each level of membership with the same insurer. The best way to find out how much you get back from your private health insurer is to contact them directly.

The item codes you should ask about are:

500 – Initial Physiotherapy Consult

505 – Follow-up Physiotherapy Consult

506/515 – Long/Extended Physiotherapy Consult

560 – Group Physiotherapy Consult

In most cases Medicare does not provide any benefit for Physiotherapy treatment. 

Patients with a chronic and/or complicated may be eligible for a referral under a Team Care Arangement from their GP which can provide access to up to 5 allied health visits per calendar year. We recommend speaking with your doctor if you believe you may be eligible for this program.

For patients who have a referral under Medicare Team Care Arangement (often called a “Care Plan”) we are able to assist you to claim the Medicare rebate at the time of the consultation. Please note we are not a bulk-billing clinic.

Yes, we certainly do.

We are experienced in managing injuries for workers employed by small through to large organisations and are the Physios of choice for several large distribution centres in the Brisbane area.

We understand work related injuries can be stressful and place a finanical strain on you and your family. In the majority of cases if you have an approved claim with your employer’s insurer and maintain a current medical certificate we are able to invoice your treatment costs directly to the insurer.