You may find most of your queries answered here

For information on a specific clinical condition, please visit our Clinical Info page. If you need more assistance, please feel free to message or call us.

How much do you charge?
  • Initial Consultation (500): $93.00
  • Subsequent Consultation (505): $83.00
  • Long Consultation (506 or 515): $150.00
  • Fracture Clinic: $200 for initial appointment which includes provision and fitting of orthosis. Some fixation devices may have an additional cost. Followup appointments are as per subsequent consultation.
  • Pensioner / Concession: $10 off full priced initial and subsequent consultation fees (no discount on fracture, home or gym visits)
  • Medibank members rate: Initial (500): $87, Subsequent (505): $75
  • HCF Members: 100% rebate on initial consult
  • Other Private Health funds: as per usual physio fees
  • Hydrotherapy or Gym based rehabilitation programs $150.00 per hour plus travel. Patient responsible for costs of entry.

Corporate Health:

Pre-employment screenings (POA)
Functional capacity evaluation (POA)
Manual handling training (POA)
Onsite injury management and preventative services (POA)
Return to work services including onsite assessments, suitable duties program (POA)

What are your hours?

Monday – Thursday:  8am-7pm
Friday: 8am-5pm
Saturday: 8am-2pm

Monday – Thursday: 8am-6pm
Friday: 8am-5pm
Saturday: 8am-12noon

Do I need an appointment?

The best way for us to heal what hurts and help you get on with living your life is to ensure you can have treatment at the best time for you, you should book an appointment either online, by calling your closest clinic or visiting in person.

Whilst we will do our best to assist with emergencies, acute injuries and pain we cannot guarantee walk-ins will be able to seen. Call and ask to speak with a physio if you are unsure whether you need an emergency appointment.

Do you require a referral?

Physiotherapists are “first contact practitioners” which means you do not need to see your Doctor first before coming to physiotherapy. We are trained and skilled in examination, diagnosis, treatment and advise our patients with no previous input or referral from a doctor. This can include ordering xrays and scans to assist with your diagnosis and treatment.

Do you offer home visits?
As a clinic-based physiotherapy practice we do not routinely offer home visits. We are able to assist with providing recommendations for many fantastic physiotherapy services who can help if you need physio at home. Call and ask to speak to one of our physios.
Do you do gym rehab programs?

Gym consultations are charged at $150/hour. Travel must also be paid for at the hourly rate. You are also responsible for covering the cost of entry to the gym (either casual visits or a membership).

Do you do hydrotherapy?

Hydrotherapy is charged at $150/hour. Travel must also be paid for at the hourly rate. You are also responsible for covering the cost of entry to the pool (either casual visits or a membership).

Do I need to get xrays/scans first?
No, we can arrange any xrays or scans required to assist in your diagnosis and treatment.

We are able to refer for bulk billed xrays and the cost for the majority of musculoskeletal MRI’s are the same as if you were referred by your GP.

If you already have xrays/scans relevant to your condition please bring them with you. Scans performed at QScan or QldXray can be accessed and viewed electronically.

Do you have Hicaps/instant health fund claiming?
Yes, we have Hicaps at our clinics so you can claim your Private Health Fund rebate at the time of your appointment and only pay the gap.
Are you part of a preferred provider program?

Yes, we are part of the HCF More for Muscles Program. This means eligible HCF members get 100% of their initial Physiotherapy consultation covered. No gap to pay. For more information click here.

Our Gumdale clinic is part of the Medibank Members Choice program. Eligible Medibank members receive discounted capped rates for physiotherapy and lower out-of-pockets than non-Members’ Choice providers 5%, 70%, 85% or 100% depending on your cover. For more information click here.

What health funds are covered?

If you have Private Health insurance with extras cover you will most likely be covered for Physiotherapy. The amount of cover you have will depend on your membership and you should contact your fund to find out whether you are covered.

At Activate Physiotherapy we have Hicaps onsite to allow you to claim your rebate at the time of your appointment. To see the list of insurers registered with Hicaps click here.

How do I know how much my health fund will pay for physio?

Each health fund provides a different rebates for Physiotherapy. The rebates may also be different with each level of membership with the same insurer. The best way to find out how much you get back from your private health insurer is to contact them directly.

The item codes you should ask about are:

500 – Initial Physiotherapy Consult

505 – Follow-up Physiotherapy Consult

506/515 – Long/Extended Physiotherapy Consult

560 – Group Physiotherapy Consult


Eastside Village

Suite 21, 696 New Cleveland Rd

Gumdale QLD 4154

07 3890 4361





Stafford City Shopping Centre

93/400 Stafford Rd

Stafford, Qld 4053

07 3352 4244